Terms & Restrictions

The terms and conditions outlined in this policy are the sole agreement between Borescopes-R-Us and the purchasing party. By paying the invoice the buyer accepts all of the terms and conditions outlined in this policy.

Payment Terms

  • Payment In Advance is our STANDARD payment term on all Estimates, Quotes, Pro-Forma Invoices, Invoices, Commercial Invoices, and Rental Invoices.
    Some exceptions can be negotiated for buyers with special circumstances, but will require authorization from management.
    (Examples: Governmental Entities such as City Municipalities or CO-OP Power Plants, Contract Purchasing Agents acquiring equipment for the aforementioned entities, Educational Facilities, and Pratt & Whitney certified Service Centers.)
  • Net 10/15/20/30 payment terms are reserved exclusively for long-term, repeat customers with an established history of on-time payments.
    We are not able to accept Net 60 or greater terms.
  • Overdue Invoices will receive a 5% penalty for the first 15 day period past due, and an additional 5% penalty for each 30 day period until payment is received. Repeated late payments may result in a loss of Net Terms.

Borescopes R Us reserves the right to revoke any credit terms and arrangements extended to a purchasing party in the event that [1] the purchasing party has failed to pay for any goods or services on time previously or [2] in the sole judgment of Borescopes R Us the purchasing party has insufficient prior history or has had an adverse change in their financial abilities and payment terms will not be met. Upon such a determination, Borescopes R Us has the right to demand payment prior to shipment of goods or services being performed.

Taxes And Other Fees

In addition to the purchase price and shipping costs, the purchasing party is responsible for paying all applicable Tennessee State sales taxes if the shipping address is within State of Tennessee, and similar charges imposed by governmental agencies and entities. The purchasing party shall pay for any special expediting and handling for any goods.

Purchasing parties that are tax exempt must provide Borescopes R Us with the proper documentation of Tax Exemption Certification.

While we strive to ensure 100% customer satisfaction, to prevent abuse of our customer satisfaction policy, Borescopes R Us reserves the sole right to assess a restocking fee for returned orders before issuing a refund.

  • Under $700 = 10% of Items Total
  • $700 – $1500 = $150 Fee
  • $1500 and Up = Greater of $250 or 15% of Items Total
  • Customized Orders of $2000 or more = Greater of $500 or 25% of Items Total

Accepted Forms of Payment

Domestic Sales

  • Check by Mail
    Make checks payable to
    “Borescopes R Us” -or- “Borescope Repairs & Sales”
    PO Box 31086
    Clarksville, TN 37040-0019
  • All Major Credit Cards
    A 3.2% processing & Convenience fee is required for ALL Credit Card Transactions as of January 1st, 2015
    Without the ability to utilize the new chip-reading technology, our business and internet-based businesses like ours have been assessed greater than ever penalty fees for each credit card transaction we process. In order to be able to continue offering this convenient payment method, we have been forced to add on this fee to all credit card payments.
  • ACH / Electronic Checks / Wire Transfer
    We are happy to receive electronic payment! Our banking details for ACH payments will be supplied upon request. We are not responsible for paying your Bank’s Wire Transfer Fees. Please add them to our total amount on the Invoice.

International Sales

  • International Wire Transfers – Full Payment In Advance ONLY. We are not responsible for paying your Bank’s Wire Transfer Fees. Please add them to our total amount on the Invoice.

Early Payment Incentive Program

  • To benefit from this program, your discounted payment MUST be received by our Accounting department PRIOR to the Due Date noted on your invoice. If the payment method is check by mail (especially for our Net 10 customers), ensure that your payment is mailed promptly and our accounting staff are notified that the check is on the way – otherwise we are required to bill the full amount if payment is not received PRIOR to the due date.
  • A 1% discount from the total of the invoice is allowed for customers who have established Net 10 or greater payment terms.

To attain a copy of your invoice with this discount applied in advance of payment, simply call or email us. Our accounting staff welcomes communication with our customers and are happy to visit with you, answer questions, and attempt to resolve any and all concerns or confusion, hear complaints about other departments, and otherwise do our best to make our customers happy to the best of our ability (within reason, of course).

Shipping Options

Domestic Couriers We Accept:

  • USPS – United States Postal Service
  • UPS
  • FedEx

Standard shipping is GROUND unless otherwise requested. Delivery deadlines must be provided well in advance.

International Couriers We Accept

  • FedEx
  • UPS
  • DHL

We are happy to prepare Certificates of Compliance and NAFTA forms for International shipments, to expedite clearance through Customs – a $30 fee may apply in some instances. Please check with your sales representative to see if this fee applies to your order.

ALL INTERNATIONAL SHIPMENTS REQUIRE UP-FRONT WIRE TRANSFER PAYMENT *IN FULL* -INCLUDING SHIPPING COSTS – BEFORE SHIPMENTS WILL BE MADE.

Limited Warranties (New Products)

Except for the limited warranties set forth below, Borescopes R Us makes no, and disclaims all representations and warranties, express or implied, including without limitation any implied warranties of merchantability or fitness for a particular purpose, concerning any product, service, any patents, or technology used or included in or with any product or service. All guaranties, warranties, conditions and representations whatsoever, either expressed or implied, whether arising under any statue, law, commercial usage or otherwise, are hereby expressly excluded.

Representations and warranties made by any person, including dealers or representatives of Borescopes-R-Us, which are inconsistent or in conflict with the terms of this warranty, shall not be binding upon Borescopes-R-Us, unless reduced to writing and approved by an authorized officer of Borescopes R Us.

Purchasing party acknowledges and agrees that Borescopes R Us shall not be responsible for any damages that the purchasing party or their representatives may incur from the delayed shipment, product failure, product design or production or from any other cause, whether liability is asserted in contract or tort ( including negligence and strict product liability). In no event shall damages of any kind, including without limitation loss of profits or loss of use. Borescopes-R-Us’ liability under this limited warranty shall be limited to the repair or replacement stated above, and in no event shall be greater than the purchase price paid by the purchasing party.

Subject to the above exclusions and upon the conditions stated below, Borescopes-R-Us warrants that the products sold shall be free of defects in workmanship and materials, unless specifically stated on the invoice, under normal use and service for a period of 90 days (ninety days). This warranty extends to the original Purchasing Party and no others. If any product should prove to be defective during the said period, other than defects specially stated on the invoice, the purchasing party must return the defective product to Borescopes-R-Us. Borescopes-R-Us agrees, at its option, either [1] to repair of [2] to replace with an equivalent product and defective product, provided that Borescpes-R-Us’ investigation and factory inspection disclose that such defect was not a result of any of the enumerated items listed under Exclusions to Warranties. Borescopes-R-Us may use reconditioned, refurbished, and / or serviceable used parts for warranty or other repairs. All shipping and handling charges shall be paid by the purchasing party.

Warranty Exclusions

Excluded from this warranty and not warranted by Borescoepes-R-Us in any fashion, either expressed or implied, are: defects and damage to products resulting from wear, tear, misuse, negligence, improper storage, transit, non-performance of scheduled operator and equipment maintenance items, battery leakage, or use of non-approved accessories, consumable, or supplies, software programs, and consumables, including but not limited to batters and 110v equipment for USA customers. If ordered for any other country outside the USA on voltage other than 110v, your purchase is made at your own risk! No warranty due to possible risk of damage operating on other voltages. Borescopes-R-Us provides no warranty for borescopes, rigid scopes, videoscopes, parts, accessories or light source that exhibit physical damage or that falls under any of the following exclusions: borescopes, rigid scopes, videoscopes, parts, accessories or light sources that packaged or shipped outside Borescopes-R-Us’ packing and shipping guidance. Borescopes, rigid scopes, videoscopes, parts, accessories or light source damaged during installation or removal (such as broken connectors, broken pins, broken seals, holes, cut or tears in rubber or metal sheathing or any other part of the product, Minor / Major fluid invasion, acts of God); borescopes, rigid scopes, videoscopes, parts, accessories or light source damaged by environmental conditions (such as corrosion or staining). Borescopes, rigid scopes, videoscopes, parts, accessories or light source purchased through unauthorized or foreign distribution channels.

Any product which has been disassembled, repaired, tampered with, altered, changed, or modified by any person(s) other than Borescopes-R-Us personnel. Any borescopes, rigid scopes, videoscopes, parts, accessories or light source that has been defaced, such as label alterations, serial number missing, serial number no longer discernible, serial number invalid, labels being removed or destroyed.

Inspection and Receiving of Products

All products are thoroughly inspected by Borescopes R Us and must pass a QC checklist prior to shipping. All recieved shipments must be inspected by the purchasing party upon receipt. Failure to reject any delivery upon receipt shall constitute acceptance of that delivery and shall be deemed a waiver of any other right to reject or revoke acceptance.

ALL claims arising from overage, shortage, defective or damaged products shall be made within three (3) days of receipt and should reference the original purchase order. All original containers and packing materials must be used when returning products for repair or exchange. If the original material is not available then packing material of the same quality must be used.

No refunds will be made after 3 days of receipt of shipment, based on date of receipt of tracking number. If no tracking number information is available, a reasonable 3 day period from date of shipment being made domestically or 5-7 days internationally for receipt is assumed as the receipt date. Equipment returned without pre-approval will be refused and not refunded.

Rentals

All rental instruments must be paid for in advance, including shipping fees.

The rental agreement will start when the unit has arrived at the Renter location and will end when the equipment is received at Borescopes-R-Us facility.

Renter agrees to inspect and verify the functionality of the equipment upon receipt and to notify Borescopes-R-Us of any damages, malfunction, or missing components so that appropriate measures can be taken. The equipment shall remain, at all times, the property of Borescopes-R-Us unless a sales agreement is negotiated for purchase of the equipment separate from the rental agreement.

Borescope-R-Us makes no warranties; express or implied, as to the equipment rented. The Renter assumes the responsibility for the condition of the equipment.

The Customer assumes all risks of loss or damage to the equipment from any cause, and agrees to return it to Borescopes-R-Us in the condition received, with the exception of normal wear and tear. The Company or their appointed agent will determine normal wear and tear. All determinations made by Borescopes-R-Us are final.

The equipment may only be used and operated in a careful and proper manner. Its use must comply with all laws, ordinances, and regulations relating to the possession, use, or maintenance of the equipment, including registration and/or licensing requirements, if any. Borescopes should not be used in hazardous environments including areas where there is risk of electric shock or explosion.

The renter agrees to pay additional rental on equipment at the agreed daily rate each day, beginning on the designated return date that equipment has not been delivered to Borescopes-R-Us.

Regardless of cause, the renter and its employees or agents waive the right to make any claim against Borescopes-R-Us for loss of anticipatory profits, or any other indirect, special, or consequential damages. Additionally, renter and its employees or agents waive any right to make any claim against Borescopes-R-us for damages resulting from misuse of the equipment or for personal injury resulting from use of the equipment.

The Renter shall pay all costs required to maintain the equipment in good operating condition. Such costs shall include labor, material, parts, and similar items. Not to exceed 85% of cost on comparable new equipment.

At the end of the Rental period, the Renter shall be obligated to return the equipment to Borescopes-R-Us at the Renter’s expense. Any freight, insurance or customs charges related to the rented equipment incurred during or at the end of the rental will be billed to the Customer’s account.

Any person with questions about these terms and conditions should contact us.

Legal Notices

The purchasing party grants Borescopes-R-Us a security interest in the products and any proceeds (including accounts receivables) as security for its obligation and will execute any document require to protect its interest.

All transactions are deemed to have been made in Montgomery County, Tennessee and shall be the construed in accordance with the laws of the State of Tennessee. All controversies, disputes and claims relating to this(these) transaction(s), or breach of, shall be adjudicated by a court of competent jurisdiction of Montgomery County, State of Tennessee, or in the Federal District Court.

Purchasing Party hereby waives any objection that it may have regarding the personal jurisdiction or venue of any of the aforesaid courts, as well as any claim that the forum is inconvenient or should be transferred.

Buyer agrees to pay any and all reasonable court, legal fees, and expenses incurred by Borescopes R Us resulting from all controversies, disputes or claims which are adjudicated or settled favorable to Borescopes R Us. Purchasing party agrees to pay all expenditures incurred by Borescopes R Us in any attempt to collect amounts due.

Issue Date: November 1, 2007

Revised May 14, 2015

Revised October, 2016